Dean Stevens

Dean Stevens consults with business executives committed to operational excellence. He leads focused improvement events that rally people to change the way they deliver products and services. The results are often dramatic improvements in performance and employee morale. Dean blends expertise and experience in Operations Management, Lean Principles, Project Management and information technology to develop high impact solutions. He believes change can be a positive experience, and requires learning to change minds and participation to change hearts. His clients recognize both his passion for teaching and leadership ability to quickly deliver significant results. Dean earned his Master of Business Administration from Georgia State’s Executive MBA program and his Bachelor of Science in Chemical Engineering from Clemson University.

Leading your Business Customer: A case study of A3 thinking and why it works
May 5 4:30PM
Two top success factors for successful IT projects are user involvement and executive support. A3 Thinking helps to achieve both of these. The A3 process is simply a means to facilitate A3 thinking. This presentation is not necessarily a how-to on the A3 process. Instead I focus on the thinking behind the process by walking through a case study and highlighting the thinking elements required to support learning, change and results.